Warranty & Complaints

Warranty

We care about our products and do our very best to get them to you in their best condition. Unfortunately, it happens sometimes that products are being damaged during transport. Or something else might happen. In that case you can claim your warranty. As a consumer, you are obligated to tell us within two months after purchase about the issue of the product. If your claim falls within the warranty,  we will make sure your item gets repaired or replaced.

Complaints

It could happen that things do not go according to the plan. Should this happen, then please email your complaint to info@eatplaylove.nl. We will do our very best to come to a solution. If this seems impossible then it’s possible to claim you complaint to Stichting Webwinkelkeur via https://www.webwinkelkeur.nl/consument/geschil/. Also, it’s possible for consumers within the EU to claim complaints at ODR platform of the European Commision via ec.europa.eu/odr. You can only claim your complaint here if it hasn’t been claimt anywhere else.

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